SHIPPING BY EMAIL

• DIGITAL FILES ARE NOT PHYSICAL PRODUCTS AND DO NOT REQUIRE SHIPPING. ONCE YOUR PAYMENT IS CONFIRMED, WE WILL BEGIN WORKING ON YOUR ORDER AND WILL SEND YOU A DOWNLOAD LINK VIA EMAIL WITHIN 2-7 DAYS.

 

DOWNLOAD INSTRUCTIONS

• FOLLOW THE EMAIL INSTRUCTIONS TO ACCESS YOUR FILES. DOWNLOAD THEM TO A SECURE LOCATION ON YOUR DEVICE.

• LINK EXPIRY - THE DOWNLOAD LINK IS VALID FOR 2-4 DAYS. IF YOU HAVEN'T DOWNLOADED THE FILES WITHIN THIS TIME-FRAME, PLEASE REACH OUT TO US TO REQUEST A NEW LINK.

• FILE STORAGE - ONCE YOU DOWNLOAD THE FILES, YOU ARE RESPONSIBLE FOR STORING THEM SAFELY. WE DO NOT OFFER ANY FILE STORAGE SERVICES.

CANCELLATIONS

• ​ IF YOU CHANGE YOUR MIND AND NO LONGER WANT TO PURCHASE A SERVICE OF DRESSING UP IN C.GTAL'S ITEM, YOU CAN CONTACT US WITHIN 24 HOURS OF PURCHASE TO REQUEST A CANCELLATION.

• IF WE DO NOT RECEIVE YOUR CANCELLATION REQUEST WITHIN 24 HOURS, YOUR PURCHASE WILL BE CONSIDERED FINAL AND NO REFUND WILL BE ISSUED.

• MISSING PHOTOS -  IF YOU PLACE AN ORDER AND PAY, BUT DO NOT PROVIDE THE PHOTO WITHIN 14 DAYS, YOU WILL RECEIVE AN AUTOMATIC REFUND AND YOUR ORDER WILL NOT BE PROCESSED.

 

EXCEPTIONS

• THE FOLLOWING ARE EXCEPTIONS TO OUR REFUND POLICY;

- CUSTOM ORDERS - CUSTOM ORDERS ARE NOT ELIGIBLE FOR REFUNDS.

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HOW TO REQUEST A REFUND

•  TO REQUEST A REFUND, PLEASE SEND CONTACT US WITH YOUR ORDER NUMBER AND THE REASON FOR YOUR REQUEST. WE WILL PROCESS YOUR REFUND AS SOON AS POSSIBLE.

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WE APPRECIATE YOUR UNDERSTANDING OF OUR REFUND POLICY.